Talent Acquisition Manager

ID
2021-8245
Department
Talent Acquisition Positions
Location : Location
US-NH-Portsmouth
Employment Type
Full-Time
Schedule
Varies
Career Level
Mid-Level
Wage Description
Commensurate
Bonus
Yes
Education
High School Diploma/GED
Min. Years Experience
2
Reports To
Director
Min Compensation
USD $30,000.00/Hr.
Max Compensation
USD $45,000.00/Hr.

POSITION OVERVIEW

Talent Acquistion Manager

The Talent Acquisition Manager will lead the recruitment efforts across several locations.  This role is responsible for implementing strategies and processes to support our goal of attracting, hiring and on-boarding the best available candidates in a timely, service oriented manner.  He or she will also oversee the talent acquisition team to ensure efficiency, service excellence and timeliness.  The Manager will continuously evaluate and update work-flows, methods and processes to remain contemporary and effective, and develop and track meaningful metrics to monitor the success of the division.  The position supervises a staff of 6-10 talent acquisition specialists.

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POSITION RESPONSIBILITIES

WHAT DOES A TALENT ACQUISITION MANAGER DO? 

Engage and excite your team, guiding them to meet and exceed goals. You will become an expert on process and productivity driven recruitment! Learning and growing in your role will be your primary responsibility.

 

Our Talent Acquisition Manger are responsible for the following:

  • Execute and deliver on institutional talent acquisition goals and streamline on-boarding processes to ensure value added Recruitment and timely processing of new hires
  • Ensure effective recruitment by utilizing, promoting and managing to contemporary sourcing methods and effective interviewing/candidate evaluation techniques
  • Develop metrics to assess the results of Recruiters and the division and hold Recruitment and On-boarding teams accountable for gaps in service, timeliness or quality
  • Address gaps, where possible, through training and/or coaching
  • Maintain close contact with Business Partners and Hiring Managers to monitor customer satisfaction
  • Promote open dialogue and communication to help ensure hiring managers’ needs are met
  • Analyze the usage of executive recruiters, headhunters and staffing agencies and develop a strategy that defines when a search is best served by using an outside resource
  • Review current vendor lists and develop a method to determine what resource should be retained as preferred vendors
  • Negotiate vendor contracts and manage all vendor relationships
  • Monitor recruitment and on-boarding related compliance issues to ensure Company has an appropriate screening program in place
  • This includes health and toxicology screenings, background checks, licenses and certifications, and employment references

CANDIDATE QUALIFICATIONS

The Talent Acquisition Manager should bring a mix of experience, talent, style and values that will enable them to succeed in a complex, diverse, environment and assist in maintaining Company's status as a leading provider of business process outsourcing services.  An ideal candidate will also bring the following professional experience and personal qualities to this important role:

  • Bachelor’s degree in Human Resources, Labor Relations or Business Administration or equivalent experience
  • 2+ years experience as a recruiter and a recruiting manager
  • At least 2 years’ experience leading all activities of a full cycle recruitment team at a medium to large organization
  • Proven experience independently creating and implementing a full range of recruitment and onboarding plans
  • Expert level knowledge of contemporary and effective recruitment strategies, and extensive experience implementing those strategies in a complex, high growth environment
  • Excellent leadership skills, including the ability to engage staff, manage change and influence others
  • Effective oral and written communication skills

CONDITIONS OF EMPLOYMENT

  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive.   Standard starting compensation is commensurate with experience.  Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

 

Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.  In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment.  Benefits options and plans vary slightly by location.  

 

JUST A FEW OF THE BENEFITS

  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Regular Raises
  • Advancement Opportunity
  • Fun, Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

SCHEDULE REQUIREMENTS

This is a full time, salaried postion that requires a minimum of 40 hours per week, primarily daytime hours. 

ABOUT THE APPLICATION PROCESS

 

REGARDING COVID-19

As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. 

Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.

 

REGARDING MASKS

To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training.  In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.

For more information on MCI’s response to COVID-19 please visit www.mci.world/covid-19.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACOMODATION

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, kate.murph@mci.world.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

 

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

 

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

ABOUT MCI (PARENT COMPANY)

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
 
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners.
MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).
 
MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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