Senior Billing Analyst

Job Title: Senior Billing Analyst

Job Type: Full - Time

Location: Angeles City, Philippines

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff. You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
• Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
• Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
• Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
• Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
• Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
• Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
• Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
• Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
• Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
• Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
• Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, dedicated and should possess the below qualities:

• Bachelor's degree in accounting, Finance, Business Administration or related field.
• 5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment.
• Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software).
• Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations.
• Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies.
• Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment.
• Experience with process improvement initiatives, automation projects, and system implementations is a plus.
• Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? 

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
 
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
 
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.