Workers' Compensation Coordinator

Business Process Outsourcing
Payroll & Benefits Positions
Location : Location
PH-PAM-San Fernando
Bachelors Degree or Equivalent Combination of Education and Experience
Min. Years Experience


Pampanga, PH




Job Title: Benefits - Workers' Compensation Coordinator

Job Type: Full - Time

Location: Philippines


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Workers' Compensation Coordinator, who will be responsible for managing and coordinating the administration of workers' compensation claims and programs within the organization. The role will involve ensuring compliance with Workers' Compensation Board (WCB) regulations, facilitating the claims process, and providing support to employees who have been injured on the job. The candidate will serve as a liaison between employees, healthcare providers, insurance carriers, and internal stakeholders to facilitate timely and effective resolution of workers' compensation matters.


To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Key Responsibilities:


  • Receive, review, and process workers' compensation claims filed by employees, ensuring accuracy and completeness of documentation.
  • Submit initial and ongoing claims reports to the Workers' Compensation Board (WCB) and insurance carriers as required by regulations.
  • Maintain detailed and up-to-date records of workers' compensation claims, including incident reports, medical records, and correspondence.
  • Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
  • Serve as the primary point of contact for employees, supervisors, healthcare providers, and insurance representatives regarding workers' compensation matters.
  • Facilitate communication and collaboration between stakeholders to expedite claims processing and resolution.
  • Develop and implement return-to-work programs and accommodations for employees recovering from work-related injuries or illnesses.
  • Coordinate with supervisors and departments to identify suitable transitional duties and facilitate the return of employees to productive work activities.
  • Coordinate benefits administration for employees on workers' compensation leave, including continuation of wages, medical benefits, and disability accommodations.
  • Ensure compliance with company policies, collective bargaining agreements, and legal requirements related to workers' compensation benefits.
  • Identify trends, patterns, and root causes of workplace injuries and accidents to inform proactive risk mitigation strategies.
  • Collaborate with safety committees and departments to implement safety programs, training initiatives, and ergonomic solutions.
  • Stay informed about updates and changes to workers' compensation laws, regulations, and reporting requirements.
  • Prepare and submit required reports, filings, and documentation to regulatory agencies and insurance carriers in a timely manner.




All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:


  • Bachelor's degree in Human Resources, Occupational Health and Safety, Business Administration, or related field preferred.
  • Proven experience in workers' compensation administration, claims management, or related roles.
  • Knowledge of Workers' Compensation Board (WCB) regulations, procedures, and best practices.
  • Strong analytical skills and attention to detail, with the ability to interpret and analyze complex medical and legal documents.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with employees, healthcare providers, and insurance representatives.
  • Proficiency in Microsoft Office Suite and familiarity with workers' compensation software systems.
  • Ability to maintain confidentiality and handle sensitive employee information with discretion.
  • Strong organizational skills and the ability to prioritize tasks and meet deadlines in a fast-paced environment.



  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.



We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.


MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.


MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.


In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


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