HR Director

Business Process Outsourcing
Human Resources Positions
Location : Location
PH-PAM-Angeles City
Employment Type
Career Level
Senior Level
Bachelors Degree or Equivalent Combination of Education and Experience
Min. Years Experience




Job Title: HR Director

Job Type: Full - Time

Location: Angles City, Philippines


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.


As the Director of Human Resources at our organization, you will play a pivotal role in cultivating a sustainable, positive work environment conducive to employee growth and organizational success. This position demands a combination of strategic vision, operational proficiency, and a deep understanding of human and organizational dynamics.


To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.



Key Responsibilities:


  • Develop HR Strategies: Align human resources strategies with overall organizational goals, including workforce planning, succession planning, and talent management.
  • Advise Senior Management: Act as a key advisor to senior management on issues related to human resources and organizational development.
  • Recruitment and Staffing: Oversee the recruitment, selection, and onboarding processes to ensure the organization attracts and retains top talent.
  • Performance Management: Implement and manage performance evaluation processes that reflect employees' contributions and align with the organization's objectives.
  • Training and Development: Develop training programs to enhance employee skills and promote career development.
  • Foster a Positive Work Environment: Cultivate an organizational culture that promotes employee engagement, satisfaction, and retention.
  • Handle Employee Grievances: Manage conflict resolution and grievance procedures to address employee concerns fairly and legally.
  • Design Compensation Structures: Develop competitive compensation and benefits packages
  • Attract and retain talent while maintaining organizational financial health.
  • Regulatory Compliance: Ensure all compensation and benefits plans comply with federal, state, and local regulations.
  • Stay Updated on Laws: Keep abreast of all legal requirements and government reporting
    regulations affecting human resources functions.
  • Implement Policies: Ensure that all HR policies and procedures comply with legal and ethical standards.
  • Change Management: Lead change management initiatives and support the organization through transitions.
  • Organizational Design: Regularly assess organizational structure and design to ensure it
    supports the strategic goals.
  • Manage HR Budget: Develop and manage the HR budget to ensure that the department has the resources required to meet its goals.
  • HR Systems and Data Management: Oversee the implementation and management of HR information systems to ensure accurate data collection and reporting.
  • Lead the HR Team: Direct and support the HR team to achieve operational excellence and foster a collaborative team environment.
  • Professional Development: Encourage continuous learning and professional development within the HR team.



To be considered for the role of Director of Human Resources, candidates must meet a combination of educational and experiential qualifications that ensure they are prepared to handle the complexities of the position effectively. Below are the key requirements:


  • A Bachelor's Degree in Human Resource Management, Business Administration, Psychology, or a related field, preferred.
  • Minimum of 7+ years of progressive experience in human resources.
  • Experience in a call center or business process outsourcing (BPO) environment.
  • Proven leadership and team management skills, with the ability to direct and develop an HR team in a dynamic environment.
  • Strong strategic thinking and planning abilities, with experience in aligning HR strategies with business objectives.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of employment law and HR regulatory compliance, with experience managing legal risks and ensuring compliance with federal, state, and local requirements.
  • Experience in change management.
  • Strong analytical and problem-solving skills.
  • Proficiency with HR software and information systems, and the ability
    to use technology to enhance HR operations.


  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.



We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.


In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.