Benefits Coordinator

Business Process Outsourcing
Payroll & Benefits Positions
Location : Location
PH-PAM-Angeles City
Employment Type
Career Level
Bachelors Degree or Equivalent Combination of Education and Experience
Min. Years Experience




Job Title: Benefits Coordinator

Job Type: Full - Time

Location: Angeles City, Philippines


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Benefits Coordinatore who will be responsible for managing the administration and compliance of Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for employees. Your role will involve ensuring accurate enrollment, deductions, and remittances related to CPP and EI contributions. You will serve as a resource for employees regarding CPP and EI benefits, providing guidance and support on eligibility, coverage, and claims processes.


To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Key Responsibilities:

  • Administer Canada Pension Plan (CPP) and Employment Insurance (EI) benefits for eligible employees, ensuring compliance with government regulations and company policies.
  • Coordinate the enrollment process for CPP and EI benefits, including new hires, terminations, and changes in employment status.
  • Calculate and deduct CPP and EI contributions from employee wages in accordance with statutory rates and income thresholds.
  • Ensure accurate remittance of CPP and EI contributions to relevant government agencies within prescribed deadlines.
  • Stay informed about updates and changes to CPP and EI regulations, guidelines, and reporting requirements.
  • Prepare and submit required reports, filings, and documentation related to CPP and EI benefits to government authorities.
  • Serve as a point of contact for employees regarding CPP and EI benefits, providing information, guidance, and assistance on eligibility criteria, coverage details, and claims processes.
  • Address employee inquiries and resolve issues related to CPP and EI benefits in a timely and professional manner.
  • Maintain accurate and up-to-date records of CPP and EI contributions, deductions, and payments.
  • Ensure compliance with recordkeeping requirements and facilitate access to documentation for audits and reviews.
  • Collaborate with HR, payroll, and benefits teams to ensure seamless integration of CPP and EI benefits with other employee benefits programs.
  • Participate in benefits-related projects, initiatives, and system enhancements as needed.
  • Conduct training sessions and workshops for employees on CPP and EI benefits, explaining eligibility criteria, contribution rates, and entitlements.
  • Communicate updates, changes, and important information related to CPP and EI benefits to employees through various channels.



All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor's degree in Human Resources, Business Administration, Finance, or related field preferred.
  • Proven experience in benefits administration, payroll processing, or related roles, with specific knowledge of Canada Pension Plan (CPP) and Employment Insurance (EI) regulations and processes.
  • Familiarity with relevant federal and provincial laws, regulations, and reporting requirements governing CPP and EI benefits.
  • Strong analytical skills and attention to detail, with the ability to accurately calculate deductions and reconcile contributions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to employees at all levels.
  • Proficiency in payroll and HRIS systems, as well as Microsoft Office Suite.
  • Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.
  • Commitment to maintaining confidentiality and handling sensitive employee information with discretion.


  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
  • Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.



We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.


In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua,  EastWest BPO, TeleTechnology, and Vinculum.


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.


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