Chief Sales Officer

Business Process Outsourcing
Operations Management Positions
Location : Location
Employment Type
Career Level
Senior Level
Wage Description
$310K - $360K
Bachelor's Degree
Min. Years Experience


Remote Work-at-Home




Job Title: Chief Sales Officer

Job Type: Full - Time

Location: Remote US


MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Chief Sales Officer who will be responsible for leading sales generation strategies, driving business growth, and maximizing profitability. The ideal candidate will play a critical role in developing and executing sales-focused initiatives aligned with the company's overall strategic objectives. 


To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Key Responsibilities:


  • Develop comprehensive sales generation strategies and initiatives to drive sustainable growth and profitability for the BPO company.

  • Oversee the acquisition of new clients and business opportunities while ensuring high levels of client satisfaction, retention, and long-term relationships.

  • Identify and evaluate new market opportunities, industry trends, and emerging technologies to expand the company's market presence and sales streams.

  • Establish strategic partnerships, alliances, and channel relationships to enhance the company's sales pipeline, broaden its service offerings, and drive incremental revenue growth.

  • Continuously assess and optimize pricing strategies, product/service offerings, and sales streams to maximize profitability and competitive advantage.

  • Implement effective sales enablement programs, training initiatives, and performance metrics to empower sales teams and drive productivity, efficiency, and sales results.

  • Develop and manage sales forecasts, budgets, and financial models to track performance, analyze key metrics, and ensure alignment with sales targets and business objectives.

  • Foster collaboration and alignment across departments, including marketing, operations, finance, and customer success, to support sales initiatives and ensure a cohesive go-to-market strategy.

  • Gather customer insights, feedback, and market intelligence to inform product/service development, enhance customer value propositions, and drive competitive differentiation.



All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor's degree in business, Marketing, or a related field. 
  • 7+ years Proven track record of success in sales leadership roles within the BPO industry or related sectors.
  • Strong strategic planning, analytical, and problem-solving skills with a deep understanding of revenue generation principles and methodologies.
  • Excellent communication, negotiation, and interpersonal skills, with the ability to build and maintain relationships at all levels of the organization and with external stakeholders.
  • Demonstrated leadership capabilities, with the ability to inspire and motivate teams, drive accountability, and foster a culture of high performance and continuous improvement.
  • Results-oriented mindset with a focus on driving revenue growth, achieving targets, and delivering measurable business outcomes.
  • Proficiency in sales management tools, CRM systems, and financial analysis software.
  • Knowledge of industry trends, competitive dynamics, and regulatory requirements impacting the BPO sector.


Must be authorized to work in the country where the job is based.

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.



We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.


This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.


It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.


At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.


MCI ( helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.


In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 


Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).


The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.


The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.



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