Accounts Receivable Analyst

Job Title: Accounts Receivable Analyst

Job Type: Full-Time, Permanent

Location: Cape Town

About Us:

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Position Overview:

We are seeking an Accounts Receivable Analyst who will be responsible for managing the accounts receivable process, ensuring accurate recording of transactions, and optimizing cash flow for the organization. Your responsibilities will involve monitoring outstanding balances, reconciling accounts, and collaborating with internal teams and external stakeholders to facilitate timely collections. The role requires attention to detail, strong analytical skills, and effective communication abilities.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

• Generate and distribute customer invoices accurately and in a timely manner.
• Ensure invoices contain correct pricing, terms, and other relevant details.
• Record and apply customer payments accurately in the accounting system.
• Reconcile payments received with accounts receivable ledger and bank deposits.
• Reconcile accounts receivable ledger to ensure accuracy and resolve discrepancies promptly.
• Investigate and resolve any billing or payment discrepancies or issues.
• Monitor overdue accounts and follow up with customers via phone, email, or mail to facilitate payment.
• Negotiate payment plans or terms with customers as needed to resolve outstanding balances.
• Evaluate creditworthiness of new and existing customers and establish appropriate credit limits.
• Monitor credit limits and review credit terms to minimize risk of bad debts.
• Prepare regular reports on accounts receivable aging, collections status, and cash flow projections.
• Analyze receivables data to identify trends, risks, and opportunities for process improvements.
• Provide excellent customer service and support to internal and external stakeholders regarding billing inquiries, payment disputes, and account reconciliations.
• Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues effectively.
• Ensure compliance with company policies, accounting standards, and regulatory requirements related to accounts receivable.
• Maintain accurate and up-to-date records of customer transactions, correspondence, and communications.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree in Accounting, Finance, or related field.
• 4+ years experience in accounts payable or related accounting functions, preferably in a corporate environment.
• Strong understanding of accounting principles and practices, including GAAP.
• Proficiency in accounting software such as QuickBooks, SAP, Oracle, or similar platforms.
• Knowledge of accounting principles, credit management practices, and collections procedures.
• Excellent attention to detail and accuracy in data entry and financial transactions.
• Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and discrepancies.
• Effective communication and interpersonal skills, with the ability to collaborate across departments and interact with vendors and stakeholders.
• Ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? 

We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that values diversity and inclusion.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, of Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community.  All aspects of employment at MCI are based solely on a person's merit and qualifications.  MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.  MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.  We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI has fifteen business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Texas, Massachusetts, New Hampshire, South Dakota, New Mexico, California, Kansas, and Nova Scotia. 

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP).

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job.  You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.